Refund Policy

Last updated: March 15, 2024

1. Overview

At Vocal, we strive to ensure complete satisfaction with our AI-powered voice agent services. This refund policy outlines the terms and conditions for refunds and cancellations of our services.

2. Subscription Services

2.1 Trial Period

We offer a 14-day trial period for new subscribers. During this period, you can cancel your subscription and receive a full refund of any paid amounts.

2.2 Regular Subscriptions

For regular subscription services:

Monthly subscriptions are non-refundable once the billing cycle has started
Annual subscriptions may be eligible for a prorated refund within the first 30 days
Unused credits do not qualify for refunds

3. Refund Eligibility

Refunds may be considered in the following circumstances:

Service unavailability exceeding our SLA guarantees
Technical issues preventing service usage
Billing errors or duplicate charges
Cancellation during the trial period

4. Non-Refundable Items

The following items are non-refundable:

Setup fees and implementation costs
Custom development work
Training and consultation services
Used or partially used credits

5. Refund Process

To request a refund:

Contact our customer support team
Provide your account details and reason for refund
Submit any relevant documentation
Allow up to 5-7 business days for review

6. Payment Method

Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

Credit/Debit Cards: 5-10 business days
Bank Transfers: 7-14 business days
Digital Wallets: 3-5 business days

7. Cancellation Policy

To cancel your subscription:

Log into your account dashboard
Navigate to subscription settings
Follow the cancellation process
Receive confirmation email

8. Pro-rated Refunds

Pro-rated refunds, when applicable, are calculated based on:

The unused portion of your subscription period
Actual service usage during the period
Any applicable discounts or promotions

9. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Special circumstances will be reviewed by our customer service team.

10. Contact Information

For refund requests or questions about this policy, please contact us at:

[email protected]

+91 91825 17283