Data Protection Addendum
Last updated: April 28, 2025
1. Document Information
This Data Protection Addendum ("Addendum") between VOCALLABS AI ("VOCALLABS AI") and the Customer (as defined in the Agreement) forms part of the VOCALLABS AI Terms of Service set forth at https://vocallabs.ai/terms-and-conditions or such other written or electronic agreement incorporating this Addendum, in each case governing Customer's access to and use of the Services (the "Agreement"). This addendum was last updated in April, 2025.
| Document Information | Details |
|---|---|
| Agreement Type | Data Protection Addendum ("Addendum") |
| Parties | VOCAL and Customer |
| Effective Date | April 28, 2025 |
| Purpose | To establish terms and conditions for data protection and processing |
| Governing Terms | Forms part of VOCAL Terms of Service |
2. Definitions
In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly:
Affiliate
means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with either Customer or VOCALLABS AI (as the context allows), where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise
Customer Personal Data
means any Personal Data provided by or made available by Customer to VOCALLABS AI or collected by VOCALLABS AI on behalf of Customer which is Processed by VOCALLABS AI to perform the Services
Controller to Processor SCCs
means the standard contractual clauses for cross-border transfers published by the European Commission on June 4, 2021 governing the transfer of European Area Personal Data to Third Countries
3. Data Processing Terms
Customer shall comply with all applicable Data Protection Laws in connection with the performance of this Addendum and the Processing of Customer Personal Data.
3.1 Processing Obligations
- Process the Customer Personal Data for the purposes of the Agreement
- Ensure persons authorized to Process the Customer Personal Data have committed to confidentiality
- Take all measures required to ensure the security of Processing
- Respect the conditions for engaging another Processor
- Assist Customer in ensuring compliance with obligations
- Delete or return all Personal Data after service completion
- Make available all information necessary to demonstrate compliance
4. Security Measures
VOCALLABS AI implements and maintains appropriate technical and organizational security measures including:
- Encryption of personal data in transit and at rest
- Ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems
- Ability to restore availability and access to personal data in a timely manner
- Regular testing, assessing and evaluating of technical and organizational measures
5. International Transfers
The parties agree that when the transfer of Customer Personal Data from Customer and/or any of its Affiliates (as exporter) to VOCALLABS AI (as importer) is a Restricted Transfer and EU Area Law applies, the transfer shall be subject to the appropriate Controller to Processor SCCs.
6. List of Parties
| Data Exporter | |
|---|---|
| Name | Customer (as defined in the Agreement) |
| Address | As set forth in the relevant Order Form |
| Contact person | As set forth in the relevant Order Form |
| Activities | Recipient of the Services provided by VOCALLABS AI |
| Role | Controller |
| Data Importer | |
|---|---|
| Name | VOCALLABS AI |
| Address | No. 39, 8th Main Road, Third Floor, Vasanth Nagar, Bangalore, Karnataka 560001 |
| Contact person | Mritunjoy Das, [email protected] |
| Activities | Provision of the Services to the Customer |
| Role | Processor |
7. Contact Information
For any questions about this Data Protection Addendum, please contact: