Data Protection Addendum

Last updated: April 28, 2025

1. Document Information

This Data Protection Addendum ("Addendum") between VOCALLABS AI ("VOCALLABS AI") and the Customer (as defined in the Agreement) forms part of the VOCALLABS AI Terms of Service set forth at https://vocallabs.ai/terms-and-conditions or such other written or electronic agreement incorporating this Addendum, in each case governing Customer's access to and use of the Services (the "Agreement"). This addendum was last updated in April, 2025.

Document Information	Details
Agreement Type	Data Protection Addendum ("Addendum")
Parties	VOCAL and Customer
Effective Date	April 28, 2025
Purpose	To establish terms and conditions for data protection and processing
Governing Terms	Forms part of VOCAL Terms of Service

2. Definitions

In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly:

Affiliate

means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with either Customer or VOCALLABS AI (as the context allows), where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise

Customer Personal Data

means any Personal Data provided by or made available by Customer to VOCALLABS AI or collected by VOCALLABS AI on behalf of Customer which is Processed by VOCALLABS AI to perform the Services

Controller to Processor SCCs

means the standard contractual clauses for cross-border transfers published by the European Commission on June 4, 2021 governing the transfer of European Area Personal Data to Third Countries

3. Data Processing Terms

Customer shall comply with all applicable Data Protection Laws in connection with the performance of this Addendum and the Processing of Customer Personal Data.

3.1 Processing Obligations

Process the Customer Personal Data for the purposes of the Agreement
Ensure persons authorized to Process the Customer Personal Data have committed to confidentiality
Take all measures required to ensure the security of Processing
Respect the conditions for engaging another Processor
Assist Customer in ensuring compliance with obligations
Delete or return all Personal Data after service completion
Make available all information necessary to demonstrate compliance

4. Security Measures

VOCALLABS AI implements and maintains appropriate technical and organizational security measures including:

Encryption of personal data in transit and at rest
Ability to ensure ongoing confidentiality, integrity, availability and resilience of processing systems
Ability to restore availability and access to personal data in a timely manner
Regular testing, assessing and evaluating of technical and organizational measures

5. International Transfers

The parties agree that when the transfer of Customer Personal Data from Customer and/or any of its Affiliates (as exporter) to VOCALLABS AI (as importer) is a Restricted Transfer and EU Area Law applies, the transfer shall be subject to the appropriate Controller to Processor SCCs.

6. List of Parties

Data Exporter
Name	Customer (as defined in the Agreement)
Address	As set forth in the relevant Order Form
Contact person	As set forth in the relevant Order Form
Activities	Recipient of the Services provided by VOCALLABS AI
Role	Controller

Data Importer
Name	VOCALLABS AI
Address	No. 39, 8th Main Road, Third Floor, Vasanth Nagar, Bangalore, Karnataka 560001
Contact person	Mritunjoy Das, [email protected]
Activities	Provision of the Services to the Customer
Role	Processor

7. Contact Information

For any questions about this Data Protection Addendum, please contact:

[email protected]

+1 984 255 0652